Kam Patel

Other Resumes

Architecture Resume

Architecture Resume

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Standard Biography

Standard Biography

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Digital Assets Biography

Digital Assets Biography

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CTO Resume

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Detailed Resume

Detailed Resume

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Digital Assets Resume

Digital Assets Resume

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Payments Resume

Payments Resume

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Summary Resume

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Technology Resume

Technology Resume

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About Me

COO, CTO and Chief Architect with 15 years of leadership experience in designing innovative business solutions transforming technology using the latest digital tools and methodologies to make customers’ banking experience simpler, better, faster & more secure
Skilled in Payments, Regulatory, Digital Assets, Risk Technology and three lines of defence, CRM, Banking Products and Services
Proven global stakeholder management skills and communications between the business, technology leadership teams, and delivery teams (onshore/offshore, internal and SI partners)
Proven mentor and trainer with expertise in communicating across organisational levels and with cross-functional teams to drive shared vision and foster a culture of excellence

What I Do

Technology Leadership

Providing visionary leadership to drive technology strategies and innovative solutions.

Product Development

Driving product development from concept to launch, ensuring market relevance.

Cloud Solutions

Designing cloud infrastructure ensuring scalability, security, efficiency, and reliability.

Team Leadership

Leading diverse teams to deliver projects fostering collaboration and innovation.

Process Optimization

Streamlining processes for efficiency, productivity, reducing costs, enhancing performance.

Data Analytics

Utilizing data analytics for decision-making, insights, driving business growth.

Project Management

Managing projects ensuring they meet scope, time, and budget.

Cybersecurity

Implementing robust security measures protecting data and systems from threats.

Customer Experience

Enhancing customer experiences through user-centric designs and responsive service.

Strategic Planning

Developing strategic plans aligning business objectives with market opportunities.

Innovation Management

Driving innovation through problem-solving, fostering new ideas, implementing technologies.

Financial Analysis

Conducting financial analysis to inform decisions, optimize resources, enhance profitability.

Digital Transformation

Leading digital transformations to modernize processes, improve efficiency, adapt.

Vendor Management

Managing vendor relationships ensuring quality, cost-effectiveness, alignment with goals.

Risk Management

Implementing strategies to identify, assess, mitigate risks ensuring resilience.

Quality Assurance

Ensuring quality through testing, continuous improvement, adherence to standards.

Employer Testimonials

Corporate and Fintech Employers

Employment History

Mar 2022 - May 2024
Custodiex

Chief Operations Officer / Chief Commercial Officer / Interim Chief Executive Officer

Jan 2021 - Oct 2021
My Community Finance

Chief Technical Officer / Head of Engineering

Feb 2020 - May 2020
Paysafe

Principal Consultant to Group CTO

Feb 2018 - Date
Neue Capital Partners

Fintech / Technology Advisor

Jan 2008 - Date
PAY-X

Principal Payments Consultant

Mar 2018 - Sep 2018
E.ON

Principal Digital Architect / Lead Solutions Architect

Jun 2017 - Feb 2018
COGNI

Co-founder & Chief Technology Officer

Aug 2016 - Jun 2017
HSBC Commercial Banking Group

Head of DevOps Transformation - Commercial Banking

Feb 2015 - Oct 2016
HSBC Commercial Banking Group

Head of Business Management & Architecture Governance

Jun 2014 - Jun 2015
HSBC Commercial Banking Group

Chief Architect – Customer Servicing & Customer Value Management

Mar 2014 - Jun 2014
HSBC Commercial Banking Group

Lead Solutions Architect – CRM

Jan 2013 - Feb 2014
Lloyds Banking Group

Senior Payments Solutions Architect (Global AML)

Aug 2011 - Jan 2013
Lloyds Banking Group

Senior Payments Solutions Architect (Project Verde)

Nov 2010 - Aug 2011
Barclaycard

Portfolio Lead Solutions Architect

Feb 2010 - Oct 2010
Scottish Widows

MDM Solutions Architect

Sep 2009 - Feb 2010
Scottish Widows

Business Transformation Solutions Architect

Feb 2009 - Jul 2009
Capital One

Lead Transformation Architect / IT Project Manager

Jan 2008 - Dec 2008
Capital One

Senior Solutions Architect / Project Manager

Apr 2007 - Dec 2007
British Telecom Professional Services

Lead NGN Voice Architect / Consultant

Oct 2005 - Jun 2007
British Telecom Wholesale

21CN Architect

Oct 2004 - Jun 2007
Voipsters Ltd

Founder & CEO

Mar 2004 - Oct 2004
Bulldog Broadband (C&W)

Head of VOIP Services

Oct 2003 - Mar 2004
Pipemedia Ltd

Head of Sales – Broadband & VOIP

Jan 2003 - May 2003
Leicester College

Part-time Lecturer, ICT, Computing & Telecoms

Jul 2002 - Jan 2003
Vodafone Multimedia

Consultant, Strategic Marketing and Sales

Dec 2001 - Jul 2002
Fine Point Technologies

MD & Vice President Sales, EMEA

Sep 2000 - Dec 2001
Nortel Networks

Vice President, Hosted Solutions, EMEA

May 2000 - Sep 2000
FirstMark Communications

Director of Strategic Marketing, EMEA

Sep 1998 - May 2000
Nortel Networks

Senior Internet Business Solutions Manager

Oct 1997 - Sep 1998
Nortel Networks

Web Technology Manager

Sep 1991 - Oct 1997
Leicester Mercury

Internet Manager / Deputy Supervisor Apple Mac Editorial

Feb 1991 - Apr 1991
Leicester Mercury

Sub-Editor & Layout Artist

Apr 1990 - Feb 1991
Banco Di Roma

Junior Foreign Exchange Dealer

Mar 1989 - Oct 1989
Time Out Publications

Freelance Journalist & Layout Artist

Roles and Accomplishments

Mar 2022 - May 2024
Custodiex

COO / CCO / Interim CEO

Role

Led strategic initiatives, managing board interactions, ensuring operational excellence

Oversaw the company's vision and commercial strategy

Collaborated with the management team and executed key initiatives

Accomplishments

Closed commercial collaboration agreement with a leading physical security company

Drove due diligence process for a potential acquisition of Custodiex

Steered RFP responses, due diligence, and negotiations

Jan 2021 - Oct 2021
My Community Finance

Chief Technical Officer / Head of Engineering

Role

Directed technical strategy, overseeing onshore and offshore teams

Delivered key projects enhancing customer experience

Launched a new internal lending book, expanding product offerings

Accomplishments

Implemented 15 min Bullet Loans, enhancing customer experience

Transitioned from Salesforce to a React-based UI portal, boosting performance

Delivered major Epics in Lending, Savings, Payments, and Data

Feb 2020 - May 2020
Paysafe

Principal Consultant to Group CTO

Role

Developed a comprehensive technology strategy

Created a three-year roadmap for the Paysafe Group

Worked directly with the CTO to align business and IT architecture

Accomplishments

Produced a Technology strategy paper outlining key initiatives

Aligned technology strategy with business vision and challenges

Defined architecture philosophy and key initiatives for each LOB

Feb 2018 - Date
Neue Capital Partners

Fintech / Technology Advisor

Role

Consulted with VC on FinTech investments

Worked with startups in open banking, blockchain, and AI

Assessed strategy and technology for potential VC investments

Accomplishments

Assessed half a dozen FinTechs for VC investment

Advised on digital, blockchain, and mobile payments solutions

Provided strategic direction for AI and data analytics initiatives

Jan 2008 - Date
PAY-X

Principal Payments Consultant

Role

Consulted on payments strategy and innovation

Developed solutions for global AML and regulatory compliance

Led projects in payment processing and digital transformation

Accomplishments

Delivered several dozen strategy and innovation engagements

Enhanced payments architecture for global financial institutions

Implemented cutting-edge payment solutions across multiple regions

Mar 2018 - Sep 2018
E.ON

Principal Digital Architect / Lead Solutions Architect

Role

Oversaw digital architecture and design

Managed over sixty projects from feasibility to delivery

Provided end-to-end architectural solutions for digital initiatives

Accomplishments

Delivered over sixty projects from feasibility to end-to-end solutions

Enhanced digital architecture for improved operational efficiency

Implemented innovative digital solutions across the organization

Jun 2017 - Feb 2018
COGNI

Co-founder & Chief Technology Officer

Role

Designed and architected FinTech solutions for the startup

Led technology strategy and implementation for the company

Managed product development and technical teams

Accomplishments

Won a place on Techstars New York 2017

Built Proof of Concept Bank for Gig Economy Customers

Developed modern architecture using APIs and microservices

Aug 2016 - Jun 2017
HSBC Commercial Banking Group

Head of DevOps Transformation - Commercial Banking

Role

Drove organizational design and transformation initiatives

Implemented DevOps practices across the global team

Managed a team of over 2,300 global employees

Accomplishments

Rewired the organization into PODS, driving efficiency

Enhanced DevOps practices and improved operational workflows

Implemented strategic initiatives for organizational growth

Feb 2015 - Oct 2016
Lloyds Banking Group

Senior Payments Solutions Architect (Global AML)

Role

Architected solutions for global anti-money laundering capabilities

Developed compliance frameworks for KYC and CDD

Led initiatives for regulatory and compliance solutions

Accomplishments

Implemented best-in-class global AML architecture

Enhanced compliance and regulatory frameworks

Developed solutions for improved customer due diligence

Nov 2010 - Aug 2011
Barclaycard

Portfolio Lead Solutions Architect

Role

Led architecture for the commercial card portfolio

Developed strategic roadmaps for payment solutions

Managed end-to-end project delivery for key initiatives

Accomplishments

Delivered key projects in the commercial card portfolio

Developed a five-year roadmap for payment solutions

Enhanced architecture for improved operational efficiency

Feb 2010 - Oct 2010
Scottish Widows

MDM Solutions Architect

Role

Developed MDM and big data solutions

Architected solutions for data integration and consolidation

Led projects in business transformation and data management

Accomplishments

Delivered integrated CDI platform for data consolidation

Implemented big data solutions for enhanced data management

Led innovative projects in data transformation

Jan 2008 - Dec 2008
Capital One

Senior Solutions Architect / Project Manager

Role

Developed solutions for transformational projects

Managed project delivery and team coordination

Architected solutions for business process optimization

Accomplishments

Delivered E2E strategy and architecture for call center outsourcing

Implemented transformational projects saving $24.7m

Enhanced business process optimization and efficiency

Apr 2007 - Dec 2007
British Telecom Professional Services

Lead NGN Voice Architect / Consultant

Role

Led architecture for next-generation network voice services

Developed solutions for voice and NGN services

Managed project delivery for third-party clients

Accomplishments

Delivered tendered voice and NGN services for BT clients

Enhanced architecture for voice and NGN services

Implemented innovative solutions for third-party clients

Oct 2004 - Jun 2007
Voipsters Ltd

Founder & CEO

Role

Founded and led the company as CEO

Developed VoIP solutions for wholesale customers

Managed product development and market strategy

Accomplishments

Delivered multi-tenanted Calling Card platform for IP minutes

Enhanced product offerings and market reach

Implemented innovative VoIP solutions for wholesale customers

Mar 2004 - Oct 2004
Bulldog Broadband (C&W)

Head of VOIP Services

Role

Led architecture and product marketing for VOIP services

Developed innovative solutions for VOIP over broadband

Managed project delivery and team coordination

Accomplishments

Delivered innovative architecture for VOIP services

Enhanced product marketing and customer engagement

Implemented VOIP solutions over broadband infrastructure

Oct 2003 - Mar 2004
Pipemedia Ltd

Head of Sales – Broadband & VOIP

Role

Led sales strategy for broadband and VOIP services

Developed solution-based sales with complex value propositions

Managed sales team and customer relationships

Accomplishments

Produced solution-based sales for rural broadband market

Enhanced sales strategy and customer engagement

Implemented innovative sales solutions for VOIP services

Jan 2003 - May 2003
Leicester College

Part-time Lecturer, ICT, Computing & Telecoms

Role

Taught ICT, computing, and telecommunications courses

Developed curriculum and teaching materials

Mentored and guided students in their academic pursuits

Accomplishments

Inspired students to achieve academic success and pursue higher education

Developed innovative teaching methods and materials

Mentored students, leading to improved academic performance

Jul 2002 - Jan 2003
Vodafone Multimedia

Consultant, Strategic Marketing and Sales

Role

Developed strategic marketing and sales initiatives

Created multimedia applications and services for Vodafone LIVE 3G

Managed project delivery and team coordination

Accomplishments

Developed cutting-edge multimedia applications and services

Enhanced strategic marketing initiatives for Vodafone LIVE 3G

Implemented innovative solutions for multimedia services

Dec 2001 - Jul 2002
Fine Point Technologies

MD & Vice President Sales, EMEA

Role

Led sales strategy and operations for the EMEA region

Developed market strategy and business development initiatives

Managed sales team and customer relationships

Accomplishments

Exceeded goal of setting up Euro Office within a year

Established Fine Point in the European market

Enhanced sales strategy and customer engagement

Sep 2000 - Dec 2001
Nortel Networks

Vice President, Hosted Solutions, EMEA

Role

Led hosted solutions strategy for the EMEA region

Developed market strategy and business development initiatives

Managed a team of 160 across multiple locations

Accomplishments

Ran a 160-man team driving $250m of cross-sell revenue

Enhanced hosted solutions strategy for the EMEA region

Implemented innovative solutions for business development

May 2000 - Sep 2000
FirstMark Communications

Director of Strategic Marketing, EMEA

Role

Led strategic marketing initiatives for the EMEA region

Developed market strategy and business development initiatives

Managed marketing team and customer relationships

Accomplishments

Defined and implemented several products including Storage Services and IP VPNs

Enhanced strategic marketing initiatives for the EMEA region

Implemented innovative solutions for business development

Sep 1998 - May 2000
Nortel Networks

Senior Internet Business Solutions Manager

Role

Led internet business solutions strategy

Developed market strategy and business development initiatives

Managed project delivery and team coordination

Accomplishments

Launched 1Mb Modem, the first-ever DSL technology in Europe

Enhanced internet business solutions strategy

Implemented innovative solutions for business development

Oct 1997 - Sep 1998
Nortel Networks

Web Technology Manager

Role

Led web technology strategy and implementation

Developed web projects and applications

Managed project delivery and team coordination

Accomplishments

Implemented 75 web projects in 11 months

Enhanced web technology strategy and implementation

Implemented innovative solutions for web development

Sep 1991 - Oct 1997
Leicester Mercury

Internet Manager / Deputy Supervisor Apple Mac Editorial

Role

Led internet strategy and implementation

Developed web projects and applications

Managed editorial design and layout

Accomplishments

First Newspaper online before print

Implemented Fish4 website, the first European Gateway

Enhanced internet strategy and editorial design

Feb 1991 - Apr 1991
CAD User Magazine

Sub-Editor & Layout Artist

Role

Led editorial design and layout

Developed magazine supplements and articles

Managed project delivery and team coordination

Accomplishments

Designed and wrote supplement for conference

Enhanced editorial design and layout

Implemented innovative solutions for magazine design

Apr 1990 - Feb 1991
Banco Di Roma

Junior Foreign Exchange Dealer

Role

Led corporate trading in futures FX

Developed trading strategies and initiatives

Managed project delivery and team coordination

Accomplishments

Corporate trading in futures FX using arbitrage

Enhanced trading strategies and initiatives

Implemented innovative solutions for corporate trading

Mar 1989 - Oct 1989
Time Out Publications

Freelance Journalist & Layout Artist

Role

Developed articles and layouts for publications

Created innovative design and editorial solutions

Managed project delivery and team coordination

Accomplishments

Wrote sections in Time Out Guide to London

Enhanced editorial design and layout

Implemented innovative solutions for publications

Expertise, Skills and Techstack

Expertise

    Architecture

  • Vision and Strategy, As-Is & Future State, Portfolio Architecture, Tech & Business Roadmaps, Business Driven Solutions, Innovation & Partnerships
  • Project Management

  • Delivery Focused, Time, Budget & Resources Management, Process & Governance, Risk Strategy & Mitigation
  • Leadership

  • Honesty and Integrity, Inspiring Others, Commitment and Passion, Good Communicator, Decision-Making, Accountability, Delegation/Empowerment, Creativity & Innovation
  • Transformation

  • Methods & Process, Organisation & Culture, Risks & Controls, Target Operating Model, Technology & Tooling
  • Stakeholder Management

  • Listening and Responding, Influencing and engaging

Hard Skills

Applications

Architecture

Big Data

Consultancy

Data Analysis

Design

Development

DevOps

Engineering

Entrepreneurial

FinTech

HR Solutions

Integration

Internet

Leadership

Marketing

Operations

Regulatory

Sales

Security

Transformation

Soft Skills

Adaptability

Analysis

Applied Creativity

Building Trust

Business Acumen

Change Management

Customer Orientation

Developing Others

Influence

Leadership

Listening & Responding

Motivation

Organisation Awareness

Personal Drive

Problem Solving

Relationship Building

Strategic Thinking

Team Building

Tech Awareness

Visioning

Working with Others

TechStack Skillset

Architecture

TOGAF

ZACHMAN

DODAF

MODAF

NAF

OMG

UDPM

UAF

Serverless (API)

Microservices Design

Languages

C++

C#

ASP.NET

Java

JavaScript

Python

HTML

CSS

XML

Tech Stacks & OS

Express.js

AngularJS

Node.js

Linux

Apache

MySQL

PHP

App Coding

Xcode

Objective−C

Ionic SwiftUI

Cordova

PhoneGap

Azure & Google

Multi−Cloud Deployment

Databases

MongoDB

SQL Server

Oracle

SYBASEIQ

Cloud (Amazon)

EC2

S3

RDS

Elasticache

EBS

Elastic Containers

DevOps

SAFE

GitHub

Puppet

Jenkins

Maven

Chef

Docker

Terraform

Ansible

Jira

Confluence

Splunk

Kubernetes

React

Data Science / ML

Snowflake

R

SSIS

Apache Spark

D3.js

Hadoop

Tableau

CRM

Salesforce

MS Dynamics

HubSpot

SugarCRM

Security

Cloud Security

Darktrace

Cryptographic Signing

HSMs

ETL Tools

SSIS

Boomi Informatica

DataStage

Talend

PowerBI

Messaging

Kafka

Message Streaming

Event Sourcing

ETL Tools

SSIS

Boomi Informatica

DataStage

Talend

PowerBI

Networking

TCP/IP

DNS

VPN Configuration

Other Areas

Mambu

Payments

Cards

Insurance

AML

KYC

FinTechs

Regulatory

Digital Assets

AI

Blockchain

Robotics

Process Automation

Banking architecture

Education and Professional Training

Education

Professional Training

Exec Masters in Business Administration (MBA2)

2002 – 2003 De Montfort University, Leicester

Exec Masters in Business Administration (MBA1)

2001 – 2002 Nottingham Business School, Nottingham

B.Sc. in Computer Science (Incomplete)

1987 – 1989 City University, London

A-Levels

1985 – 1987 QE I Sixth Form College, Leicester

O-Levels

1980 – 1985 Rushey Mead Secondary, Leicester

Certified Artificial Intelligence Practitioner (CAIP)

Ongoing - Training focused on implementing AI solutions using AI and large language models (LLMs) to transform services

Data Science and Machine Learning Certifications

Ongoing - Courses and certifications on data analysis, machine learning, and AI, relevant to leveraging data-driven decision-making and implementing AI solutions

Certified Information Systems Security Professional (CISSP)

2023 - A globally recognised certification for information security, which is crucial for managing secure technology environments and digital innovation

Certified ScrumMaster (CSM)

2021 - A certification for Scrum practitioners, demonstrating knowledge and experience in managing and leading Agile Scrum projects

Digital Transformation Leadership Program

2017 - Specialised training focused on leading digital transformation initiatives, change management, and the strategic use of emerging technologies

SAFe (Scaled Agile Framework) Certification

2016 - A certification focused on applying Agile principles at scale within large organisations, essential for managing complex, cross-functional Agile teams and fostering a culture of innovation

PMP (Project Management Professional) Certification

2015 - A globally recognised certification by the Project Management Institute (PMI) that demonstrates competence in leading and directing projects

TOGAF (The Open Group Architecture Framework) Certification

2014 - An enterprise architecture methodology and framework used to improve business efficiency by aligning IT strategy with business goals

Change Management Practitioner (APMG International)

2010 - Certification in managing organisational change, which is important for transformational aspects of any role

PRINCE2 Foundation & Practitioner

2009 - A widely recognised project management qualification focusing on managing projects efficiently and effectively within a structured framework

Leadership and Management Training (ILM Level 7, Chartered Management Institute - CMI Level 7)

2000 - Formal training in leadership and management, emphasising strategic leadership, people management, and organisational development

Attributes and Beliefs

Milestones

People Leadership
HSBC Commercial Banking

Managed and developed teams of architects, engineers, coders, UX/UI, data scientists, testers, product managers, & the product management function

“I believe the organisation is nothing without the people”

Experimentation
Lloyds Banking Group

Helped my teams set hypothesis, test riskiest assumptions and break down large and complex issues into small, deliverable steps

“I believe there is real value in working with PoCs and MVPs”

Delivery
My Community Finance

Shaped, optimised and led Tribes to effectively deliver product roadmaps, leveraging a deep understanding of both agile and DevOps methodologies, and design thinking principles

“I believe planning and supporting internal and external delivery teams is critical to successfully delivering projects and programmes”

Product Vision & Strategy
Custodiex

Worked with the management team, in collaboration with the CTO, owning the vision for the suite of products, and the strategy, which needed to be executed for the greatest impact and growth in Digital Assets Custody

“I believe focusing on collecting and understanding customer insights to drive product decisions and technology solutions”

Thought Leadership
Nortel Networks

Always at the forefront of technology innovation across the latest developments, trends and megatrends

“I believe innovation and the ability to change is the key to deliver smarter, faster, better in a rapidly changing world”

Return on Investment
Capital One

Ensured that the organisation has the greatest of all possible ROIs, by delivering appropriately sized commercially viable solutions

“I believe technology is a numbers game. Finance and future finance of any solution is always one of the highest priorities in decision making”

Project Tracking and Measurement
E-On Digital

Worked with teams to see that all projects are delivered on time, within scope for project and within planned expenditure

“I believe a collaborative approach with all teams is the only path to success”

Stakeholder Management
Paysafe

Met with and included stakeholders from other teams to help teams and business meet wider objectives

“I believe no matter what you stand for, what your ultimate purpose is, you must take into account effects of your actions on others, as well as their potential effects on you”

Industry Knowledge
Neue Capital Partners

Expertise in open banking, global risk, mobile wallet, digital, blockchain, mobile payments, IOT, Artificial Intelligence, Machine Learning, Data Analytics and more in FinTech and Banking

“I believe in staying up-to-date in your industry - as our world is ever-changing, driven by evolving innovation and technologies that carve out new trends across all industries”

Dependency Management
Scottish Widows

Reduced & mitigated inter-workstream dependencies, removed blockers & escalated/resolved problems

“I believe blockers & problems can be removed & solved via negotiation & prioritisation”

Risk Management & Mitigation
HSBC Global Standards and Risk

Navigated risks, taking those that made sense and avoided those that would mean recklessness

“I believe risks need to be identified, analysed, controlled, financed and managed”

Data-Driven Insight
Amplifi Lending

Driven a growth mindset bringing qualitative and quantitative data into decision making to develop the Technology product vision and roadmap

“I believe the monetisation of data is the key to all business products and services. Data is king.”

Contact

London, UK

Available for Hire

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