Kam Patel
COO, CTO and Chief Architect
Kam Patel
Other Resumes
About Me
COO, CTO and Chief Architect with 15 years of leadership experience in designing innovative business solutions transforming technology using the latest digital tools and methodologies to make customers’ banking experience simpler, better, faster & more secure
Skilled in Payments, Regulatory, Digital Assets, Risk Technology and three lines of defence, CRM, Banking Products and Services
Proven global stakeholder management skills and communications between the business, technology leadership teams, and delivery teams (onshore/offshore, internal and SI partners)
Proven mentor and trainer with expertise in communicating across organisational levels and with cross-functional teams to drive shared vision and foster a culture of excellence
- Email kam@kampatel.com
- Phone +44 (773) 677 8319
- Website www.kampatel.com
- LinkedIn linkedin.com/in/kampatel0/
- Linktr linktr.ee/kampatel/
- Worked in London; Manchester; Montreal; New York; Hong Kong; Pune; Guangzhou; Xian; Krakow; Northampton; Edinburgh; Toronto; Hyderabad; Nottingham; Ipswich; Makati; Singapore; Vietnam; Leicester; Brentwood; Maidenhead; Frankfurt; Istanbul; Ottawa; Beckenham.
What I Do
Employer Testimonials
Kam is an exceptional leader who brings out the best in his team - His strategic vision and hands-on approach have driven numerous successful projects
Kam's expertise in technology and leadership is unmatched. He consistently delivers results that exceed expectations with our onshore and offshore teams
Kam's innovative approach, dedication to excellence, and outstanding leadership skills make him an invaluable asset to any organisation
Kam is a visionary leader who excels in driving complex projects to successful completion. His dedicationm, enthusiasm and expertise inspired us all
Working with Kam has been transformative for our organisation. His strategic insights, product knowlesge and leadership skills are absolutely exceptional
Kam's ability to lead and inspire his team is truly remarkable. He is a great mentor and always goes the extra mile to ensure the techs teams success
Kam's expertise in technology and business strategy has been invaluable to our company. He is a true leader, enthusiastic and a pleasure to work with
Kam's forward-thinking approach and ability to navigate complex challenges have been key to our success. His architectural insight is unparalleled
Kam's leadership at HSBC was instrumental in driving innovative solutions. His expertise and dedication enhanced our operational efficiency and success
Corporate and Fintech Employers
Employment History
Mar 2022 - May 2024
CustodiexChief Operations Officer / Chief Commercial Officer / Interim Chief Executive Officer
Jan 2021 - Oct 2021
My Community FinanceChief Technical Officer / Head of Engineering
Feb 2020 - May 2020
PaysafePrincipal Consultant to Group CTO
Feb 2018 - Date
Neue Capital PartnersFintech / Technology Advisor
Jan 2008 - Date
PAY-XPrincipal Payments Consultant
Mar 2018 - Sep 2018
E.ONPrincipal Digital Architect / Lead Solutions Architect
Jun 2017 - Feb 2018
COGNICo-founder & Chief Technology Officer
Aug 2016 - Jun 2017
HSBC Commercial Banking GroupHead of DevOps Transformation - Commercial Banking
Feb 2015 - Oct 2016
HSBC Commercial Banking GroupHead of Business Management & Architecture Governance
Jun 2014 - Jun 2015
HSBC Commercial Banking GroupChief Architect – Customer Servicing & Customer Value Management
Mar 2014 - Jun 2014
HSBC Commercial Banking GroupLead Solutions Architect – CRM
Jan 2013 - Feb 2014
Lloyds Banking GroupSenior Payments Solutions Architect (Global AML)
Aug 2011 - Jan 2013
Lloyds Banking GroupSenior Payments Solutions Architect (Project Verde)
Nov 2010 - Aug 2011
BarclaycardPortfolio Lead Solutions Architect
Feb 2010 - Oct 2010
Scottish WidowsMDM Solutions Architect
Sep 2009 - Feb 2010
Scottish WidowsBusiness Transformation Solutions Architect
Feb 2009 - Jul 2009
Capital OneLead Transformation Architect / IT Project Manager
Jan 2008 - Dec 2008
Capital OneSenior Solutions Architect / Project Manager
Apr 2007 - Dec 2007
British Telecom Professional ServicesLead NGN Voice Architect / Consultant
Oct 2005 - Jun 2007
British Telecom Wholesale21CN Architect
Oct 2004 - Jun 2007
Voipsters LtdFounder & CEO
Mar 2004 - Oct 2004
Bulldog Broadband (C&W)Head of VOIP Services
Oct 2003 - Mar 2004
Pipemedia LtdHead of Sales – Broadband & VOIP
Jan 2003 - May 2003
Leicester CollegePart-time Lecturer, ICT, Computing & Telecoms
Jul 2002 - Jan 2003
Vodafone MultimediaConsultant, Strategic Marketing and Sales
Dec 2001 - Jul 2002
Fine Point TechnologiesMD & Vice President Sales, EMEA
Sep 2000 - Dec 2001
Nortel NetworksVice President, Hosted Solutions, EMEA
May 2000 - Sep 2000
FirstMark CommunicationsDirector of Strategic Marketing, EMEA
Sep 1998 - May 2000
Nortel NetworksSenior Internet Business Solutions Manager
Oct 1997 - Sep 1998
Nortel NetworksWeb Technology Manager
Sep 1991 - Oct 1997
Leicester MercuryInternet Manager / Deputy Supervisor Apple Mac Editorial
Feb 1991 - Apr 1991
Leicester MercurySub-Editor & Layout Artist
Apr 1990 - Feb 1991
Banco Di RomaJunior Foreign Exchange Dealer
Mar 1989 - Oct 1989
Time Out PublicationsFreelance Journalist & Layout Artist
Roles and Accomplishments
Mar 2022 - May 2024
CustodiexCOO / CCO / Interim CEO
Role
Led strategic initiatives, managing board interactions, ensuring operational excellence
Oversaw the company's vision and commercial strategy
Collaborated with the management team and executed key initiatives
Accomplishments
Closed commercial collaboration agreement with a leading physical security company
Drove due diligence process for a potential acquisition of Custodiex
Steered RFP responses, due diligence, and negotiations
Jan 2021 - Oct 2021
My Community FinanceChief Technical Officer / Head of Engineering
Role
Directed technical strategy, overseeing onshore and offshore teams
Delivered key projects enhancing customer experience
Launched a new internal lending book, expanding product offerings
Accomplishments
Implemented 15 min Bullet Loans, enhancing customer experience
Transitioned from Salesforce to a React-based UI portal, boosting performance
Delivered major Epics in Lending, Savings, Payments, and Data
Feb 2020 - May 2020
PaysafePrincipal Consultant to Group CTO
Role
Developed a comprehensive technology strategy
Created a three-year roadmap for the Paysafe Group
Worked directly with the CTO to align business and IT architecture
Accomplishments
Produced a Technology strategy paper outlining key initiatives
Aligned technology strategy with business vision and challenges
Defined architecture philosophy and key initiatives for each LOB
Feb 2018 - Date
Neue Capital PartnersFintech / Technology Advisor
Role
Consulted with VC on FinTech investments
Worked with startups in open banking, blockchain, and AI
Assessed strategy and technology for potential VC investments
Accomplishments
Assessed half a dozen FinTechs for VC investment
Advised on digital, blockchain, and mobile payments solutions
Provided strategic direction for AI and data analytics initiatives
Jan 2008 - Date
PAY-XPrincipal Payments Consultant
Role
Consulted on payments strategy and innovation
Developed solutions for global AML and regulatory compliance
Led projects in payment processing and digital transformation
Accomplishments
Delivered several dozen strategy and innovation engagements
Enhanced payments architecture for global financial institutions
Implemented cutting-edge payment solutions across multiple regions
Mar 2018 - Sep 2018
E.ONPrincipal Digital Architect / Lead Solutions Architect
Role
Oversaw digital architecture and design
Managed over sixty projects from feasibility to delivery
Provided end-to-end architectural solutions for digital initiatives
Accomplishments
Delivered over sixty projects from feasibility to end-to-end solutions
Enhanced digital architecture for improved operational efficiency
Implemented innovative digital solutions across the organization
Jun 2017 - Feb 2018
COGNICo-founder & Chief Technology Officer
Role
Designed and architected FinTech solutions for the startup
Led technology strategy and implementation for the company
Managed product development and technical teams
Accomplishments
Won a place on Techstars New York 2017
Built Proof of Concept Bank for Gig Economy Customers
Developed modern architecture using APIs and microservices
Aug 2016 - Jun 2017
HSBC Commercial Banking GroupHead of DevOps Transformation - Commercial Banking
Role
Drove organizational design and transformation initiatives
Implemented DevOps practices across the global team
Managed a team of over 2,300 global employees
Accomplishments
Rewired the organization into PODS, driving efficiency
Enhanced DevOps practices and improved operational workflows
Implemented strategic initiatives for organizational growth
Feb 2015 - Oct 2016
Lloyds Banking GroupSenior Payments Solutions Architect (Global AML)
Role
Architected solutions for global anti-money laundering capabilities
Developed compliance frameworks for KYC and CDD
Led initiatives for regulatory and compliance solutions
Accomplishments
Implemented best-in-class global AML architecture
Enhanced compliance and regulatory frameworks
Developed solutions for improved customer due diligence
Nov 2010 - Aug 2011
BarclaycardPortfolio Lead Solutions Architect
Role
Led architecture for the commercial card portfolio
Developed strategic roadmaps for payment solutions
Managed end-to-end project delivery for key initiatives
Accomplishments
Delivered key projects in the commercial card portfolio
Developed a five-year roadmap for payment solutions
Enhanced architecture for improved operational efficiency
Feb 2010 - Oct 2010
Scottish WidowsMDM Solutions Architect
Role
Developed MDM and big data solutions
Architected solutions for data integration and consolidation
Led projects in business transformation and data management
Accomplishments
Delivered integrated CDI platform for data consolidation
Implemented big data solutions for enhanced data management
Led innovative projects in data transformation
Jan 2008 - Dec 2008
Capital OneSenior Solutions Architect / Project Manager
Role
Developed solutions for transformational projects
Managed project delivery and team coordination
Architected solutions for business process optimization
Accomplishments
Delivered E2E strategy and architecture for call center outsourcing
Implemented transformational projects saving $24.7m
Enhanced business process optimization and efficiency
Apr 2007 - Dec 2007
British Telecom Professional ServicesLead NGN Voice Architect / Consultant
Role
Led architecture for next-generation network voice services
Developed solutions for voice and NGN services
Managed project delivery for third-party clients
Accomplishments
Delivered tendered voice and NGN services for BT clients
Enhanced architecture for voice and NGN services
Implemented innovative solutions for third-party clients
Oct 2004 - Jun 2007
Voipsters LtdFounder & CEO
Role
Founded and led the company as CEO
Developed VoIP solutions for wholesale customers
Managed product development and market strategy
Accomplishments
Delivered multi-tenanted Calling Card platform for IP minutes
Enhanced product offerings and market reach
Implemented innovative VoIP solutions for wholesale customers
Mar 2004 - Oct 2004
Bulldog Broadband (C&W)Head of VOIP Services
Role
Led architecture and product marketing for VOIP services
Developed innovative solutions for VOIP over broadband
Managed project delivery and team coordination
Accomplishments
Delivered innovative architecture for VOIP services
Enhanced product marketing and customer engagement
Implemented VOIP solutions over broadband infrastructure
Oct 2003 - Mar 2004
Pipemedia LtdHead of Sales – Broadband & VOIP
Role
Led sales strategy for broadband and VOIP services
Developed solution-based sales with complex value propositions
Managed sales team and customer relationships
Accomplishments
Produced solution-based sales for rural broadband market
Enhanced sales strategy and customer engagement
Implemented innovative sales solutions for VOIP services
Jan 2003 - May 2003
Leicester CollegePart-time Lecturer, ICT, Computing & Telecoms
Role
Taught ICT, computing, and telecommunications courses
Developed curriculum and teaching materials
Mentored and guided students in their academic pursuits
Accomplishments
Inspired students to achieve academic success and pursue higher education
Developed innovative teaching methods and materials
Mentored students, leading to improved academic performance
Jul 2002 - Jan 2003
Vodafone MultimediaConsultant, Strategic Marketing and Sales
Role
Developed strategic marketing and sales initiatives
Created multimedia applications and services for Vodafone LIVE 3G
Managed project delivery and team coordination
Accomplishments
Developed cutting-edge multimedia applications and services
Enhanced strategic marketing initiatives for Vodafone LIVE 3G
Implemented innovative solutions for multimedia services
Dec 2001 - Jul 2002
Fine Point TechnologiesMD & Vice President Sales, EMEA
Role
Led sales strategy and operations for the EMEA region
Developed market strategy and business development initiatives
Managed sales team and customer relationships
Accomplishments
Exceeded goal of setting up Euro Office within a year
Established Fine Point in the European market
Enhanced sales strategy and customer engagement
Sep 2000 - Dec 2001
Nortel NetworksVice President, Hosted Solutions, EMEA
Role
Led hosted solutions strategy for the EMEA region
Developed market strategy and business development initiatives
Managed a team of 160 across multiple locations
Accomplishments
Ran a 160-man team driving $250m of cross-sell revenue
Enhanced hosted solutions strategy for the EMEA region
Implemented innovative solutions for business development
May 2000 - Sep 2000
FirstMark CommunicationsDirector of Strategic Marketing, EMEA
Role
Led strategic marketing initiatives for the EMEA region
Developed market strategy and business development initiatives
Managed marketing team and customer relationships
Accomplishments
Defined and implemented several products including Storage Services and IP VPNs
Enhanced strategic marketing initiatives for the EMEA region
Implemented innovative solutions for business development
Sep 1998 - May 2000
Nortel NetworksSenior Internet Business Solutions Manager
Role
Led internet business solutions strategy
Developed market strategy and business development initiatives
Managed project delivery and team coordination
Accomplishments
Launched 1Mb Modem, the first-ever DSL technology in Europe
Enhanced internet business solutions strategy
Implemented innovative solutions for business development
Oct 1997 - Sep 1998
Nortel NetworksWeb Technology Manager
Role
Led web technology strategy and implementation
Developed web projects and applications
Managed project delivery and team coordination
Accomplishments
Implemented 75 web projects in 11 months
Enhanced web technology strategy and implementation
Implemented innovative solutions for web development
Sep 1991 - Oct 1997
Leicester MercuryInternet Manager / Deputy Supervisor Apple Mac Editorial
Role
Led internet strategy and implementation
Developed web projects and applications
Managed editorial design and layout
Accomplishments
First Newspaper online before print
Implemented Fish4 website, the first European Gateway
Enhanced internet strategy and editorial design
Feb 1991 - Apr 1991
CAD User MagazineSub-Editor & Layout Artist
Role
Led editorial design and layout
Developed magazine supplements and articles
Managed project delivery and team coordination
Accomplishments
Designed and wrote supplement for conference
Enhanced editorial design and layout
Implemented innovative solutions for magazine design
Apr 1990 - Feb 1991
Banco Di RomaJunior Foreign Exchange Dealer
Role
Led corporate trading in futures FX
Developed trading strategies and initiatives
Managed project delivery and team coordination
Accomplishments
Corporate trading in futures FX using arbitrage
Enhanced trading strategies and initiatives
Implemented innovative solutions for corporate trading
Mar 1989 - Oct 1989
Time Out PublicationsFreelance Journalist & Layout Artist
Role
Developed articles and layouts for publications
Created innovative design and editorial solutions
Managed project delivery and team coordination
Accomplishments
Wrote sections in Time Out Guide to London
Enhanced editorial design and layout
Implemented innovative solutions for publications
Expertise, Skills and Techstack
Expertise
- Vision and Strategy, As-Is & Future State, Portfolio Architecture, Tech & Business Roadmaps, Business Driven Solutions, Innovation & Partnerships
- Delivery Focused, Time, Budget & Resources Management, Process & Governance, Risk Strategy & Mitigation
- Honesty and Integrity, Inspiring Others, Commitment and Passion, Good Communicator, Decision-Making, Accountability, Delegation/Empowerment, Creativity & Innovation
- Methods & Process, Organisation & Culture, Risks & Controls, Target Operating Model, Technology & Tooling
- Listening and Responding, Influencing and engaging
Architecture
Project Management
Leadership
Transformation
Stakeholder Management
Hard Skills
Applications
Architecture
Big Data
Consultancy
Data Analysis
Design
Development
DevOps
Engineering
Entrepreneurial
FinTech
HR Solutions
Integration
Internet
Leadership
Marketing
Operations
Regulatory
Sales
Security
Transformation
Soft Skills
Adaptability
Analysis
Applied Creativity
Building Trust
Business Acumen
Change Management
Customer Orientation
Developing Others
Influence
Leadership
Listening & Responding
Motivation
Organisation Awareness
Personal Drive
Problem Solving
Relationship Building
Strategic Thinking
Team Building
Tech Awareness
Visioning
Working with Others
TechStack Skillset
TOGAF
ZACHMAN
DODAF
MODAF
NAF
OMG
UDPM
UAF
Serverless (API)
Microservices Design
C++
C#
ASP.NET
Java
JavaScript
Python
HTML
CSS
XML
Express.js
AngularJS
Node.js
Linux
Apache
MySQL
PHP
Xcode
Objective−C
Ionic SwiftUI
Cordova
PhoneGap
Multi−Cloud Deployment
MongoDB
SQL Server
Oracle
SYBASEIQ
EC2
S3
RDS
Elasticache
EBS
Elastic Containers
SAFE
GitHub
Puppet
Jenkins
Maven
Chef
Docker
Terraform
Ansible
Jira
Confluence
Splunk
Kubernetes
React
Snowflake
R
SSIS
Apache Spark
D3.js
Hadoop
Tableau
Salesforce
MS Dynamics
HubSpot
SugarCRM
Cloud Security
Darktrace
Cryptographic Signing
HSMs
SSIS
Boomi Informatica
DataStage
Talend
PowerBI
Kafka
Message Streaming
Event Sourcing
SSIS
Boomi Informatica
DataStage
Talend
PowerBI
TCP/IP
DNS
VPN Configuration
Mambu
Payments
Cards
Insurance
AML
KYC
FinTechs
Regulatory
Digital Assets
AI
Blockchain
Robotics
Process Automation
Banking architecture
Education and Professional Training
Education
Professional Training
2002 – 2003 De Montfort University, Leicester
2001 – 2002 Nottingham Business School, Nottingham
1987 – 1989 City University, London
1985 – 1987 QE I Sixth Form College, Leicester
1980 – 1985 Rushey Mead Secondary, Leicester
Ongoing - Training focused on implementing AI solutions using AI and large language models (LLMs) to transform services
Ongoing - Courses and certifications on data analysis, machine learning, and AI, relevant to leveraging data-driven decision-making and implementing AI solutions
2023 - A globally recognised certification for information security, which is crucial for managing secure technology environments and digital innovation
2021 - A certification for Scrum practitioners, demonstrating knowledge and experience in managing and leading Agile Scrum projects
2017 - Specialised training focused on leading digital transformation initiatives, change management, and the strategic use of emerging technologies
2016 - A certification focused on applying Agile principles at scale within large organisations, essential for managing complex, cross-functional Agile teams and fostering a culture of innovation
2015 - A globally recognised certification by the Project Management Institute (PMI) that demonstrates competence in leading and directing projects
2014 - An enterprise architecture methodology and framework used to improve business efficiency by aligning IT strategy with business goals
2010 - Certification in managing organisational change, which is important for transformational aspects of any role
2009 - A widely recognised project management qualification focusing on managing projects efficiently and effectively within a structured framework
2000 - Formal training in leadership and management, emphasising strategic leadership, people management, and organisational development
Company Portfolio
Represented Companies
Property
Pixl Dreams Tokenizing real estate and assets for accessible investments with secure payment solutions
Loyalty
meed Unified app-less loyalty platform with integrated payment options for businesses and users
Wellness
ENAHH Holistic platform empowering personal growth with seamless f features for premium resources
Dating
Fatedate Online dating platform fostering meaningful connections with unique features
Payments
Payments Expertise Consultancy with innovative solutions for secure, scalable, a and compliant payment systems
Supply Chain
Bloom IQ AI-driven fresh produce platform driving efficient supply chain transactions
Wealth Mangagement
UpWealth Financial planning platform offering AI crypto portfolios wealth management solutions